What devices does Hush work with?
iOS and Android devices with Bluetooth 4.0 enabled Last updated: Wed, Nov 12 2014 1:32 pm EST
Can Hush stream music from a smartphone?
Short answer, not this version. Long answer, Hush is a smart earplug that is designed to protect your sleep through the entire night. We built Hush to be able to play noise masking sounds for 10 hours to protect your sleep all night and in order to achieve that we had to limit what Hush could play. Currently, Hush can only play preset tracks but we are exploring the ability to let users upload their own custom sounds. Last updated: Wed, Nov 12 2014 2:50 pm EST
What if Hush is uncomfortable for me?
We’ve implemented many features that should make sleeping with Hush a pleasant experience. All ears are shaped differently though and we can’t guarantee that Hush will be comfortable for everyone. Once we ship the product we will have a 90-day return policy, no questions asked. Last updated: Fri, Dec 19 2014 3:19 am EST
Does Hush provide active noise cancellation?
Hush reduces sound in two ways. First, the sound eliminating foam provides passive noise reduction as a first sound barrier. Then, the in-ear speaker plays a track to mask any residual sound that the foam did not block out. We combine these two time-tested popular approaches to dealing with noisy sleep environments. Active noise cancellation is a bit of a newer technology that is generally not that great at cancelling out the sudden sounds that are most responsible for disturbing your sleep at night. So in short, we do not use active noise cancellation but use the combination of two other effective means of noise isolation. Last updated: Wed, Nov 12 2014 4:05 pm EST
What about radiation?
By not streaming audio throughout the night but playing back audio files stored in the earplug itself, Hush achieves ultra-low radiation exposure. Over the entire night, users are exposed to a fraction of a percent that business professionals using Bluetooth headsets are exposed to during a single phone call. Last updated: Thu, Nov 13 2014 6:40 pm EST
How do you clean Hush?
The foam piece to Hush is replaceable and can be washed under the sink. The foam should be swapped as often as your hygienic tolerances allow - we personally replace them weekly however some people use the same foam for months on end. We will make the replacement foam readily available on our website by the time we ship the product so that once you test out the correct size foam tip (S/M/L) that fits you best, you can order a larger quantity of the correct size! Last updated: Wed, Nov 19 2014 8:41 pm EST
What if the earplugs fall out in the middle of the night? Would I still hear my alarm?
They should not fall out if the correct sized foam is used and inserted correctly. However, in the off-chance that both fall out, the earplugs will know because the user will not turn off the alarm. After 30 seconds of the earplugs’ alarm sounding without a response, the system will assume the earplugs have fallen out and begin to sound the smartphone’s alarm - which the user should then be able to hear because the earplugs are no longer in the ears. Last updated: Tue, Nov 18 2014 1:19 am EST
What about fire alarms?
We can block out ~70dB at best - fire/smoke/emergency alarms are generally much louder than that. However, we plan to connect into the smart home ecosystem in the future (think smart alarms/baby monitors/security systems/etc) for those that are paranoid so that you can still hear anything you are concerned about loud and clear. Last updated: Tue, Nov 25 2014 9:04 pm EST
Shipping for Canada/Mexico Backers
Kickstarter is rigid in not allowing modifications made to shipping costs once the campaign has started. Because shipping to our Northern/Southern neighbors is considerably cheaper, we wanted to offer discounted shipping rates to these international backers. If you are a backer from Canada/Mexico, put “Ship reward to ‘United States’” in the ‘Back this Project’ Confirmation page so that you are not charged any extra shipping fees. Do NOT put “Ship reward to ‘Canada/Mexico.’” After the campaign, we will request an additional $10(Canada)/$15(Mexico) shipping fee respectively through a post-Kickstarter backer management platform. Last updated: Tue, Dec 16 2014 2:35 am EST
Is there a warranty?
Hush will have a one year limited manufacturer warranty akin to those found in other similar consumer electronic devices. Last updated: Fri, Dec 19 2014 7:20 pm EST
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